Zoomars at River Street Ranch Party Rental
Frequently Asked Questions
When do I pay for the party?
$325 deposit is non-refundable and due on the day of your booking. Your remaining $240 balance and any extra guest admissions, rides, and other charges are to be paid at check out on the day of your event at the front desk. A credit card is required to be left at the front desk upon check in and is available to pick up after check out.
What is the cancellation and refund policy?
The $325 deposit is non-refundable, however, you will have up to 16 months to reschedule in case of a pandemic, rain, inclement weather, or other emergency. Please call 48 hours prior to your event if you are concerned about the weather or need to reschedule.
What time can I have my party?
We have two options for you to host your party:
Morning Parties:
• 10 am to 12 pm
• Arrival to set up is 9 am. No earlier entry allowed.
• Cleanup time begins promptly at 12:00 pm-please have all party guests out of your area by 12:00 pm.
• Check out time is 12:30 pm sharp. We require you to be packed up and out of your party area by 12:30 pm.
Afternoon Parties:
• 2 pm to 4 pm,
• Arrival to set up is 1 pm. No earlier entry allowed.
• Cleanup time begins promptly at 4:00 pm-please have all party guests out of your area and zoo by 4:00 pm.
• Check out time is 4:30 pm sharp. We require you to be packed up and out of your party area by 4:30 pm.
How early can I get into my party area to setup?
Party rentals are allowed 1 hour of set-up and 30 minutes of clean-up time. Extra time will not be allotted for late arrivals, so please make sure you are prepared and arrive on time.
Is there a place I can store my items prior to or after my party?
We DO NOT have any storage facilities for these items before or after your event. Zoomars at River Street Ranch is not responsible for storing or refrigerating any of your party items. We recommend bringing your own wagon to transport your items to the party area.
When and where do I check in and pick up my tickets?
Check in and tickets will be picked up at the front desk on the day of your event. Once checked in, we will provide you with two host wrist bands, please note the host wrist bands will allow you to add any number of tickets to your tab that we will close out at the end of the party. Tickets are not allowed to be picked up prior to the day of event and we do not reissue lost tickets. Please note that rides are constantly being maintained and some rides are subject to weather permitting and we can not guarantee that rides will be open that day. The tickets can be used at any other time if they do not all get used on the day of your event. Any leftover tickets are non-refundable.
What is the minimum and maximum number of guests?
There is no minimum, however your party package includes 45 guest admissions. If you do not have 45 guests, there will be no refund. Maximum capacity for Cactus Flats and Pony Pavilion is restricted to 60 guests each (includes adults and children).
Where do my guests check in?
We will require you provide us with the first and last name of every guest coming in one week prior to your event. Your guests will simply let us know first and last names upon check in, and we will keep a count of all your guests. Please have all your guests fill out our safety waiver before arriving for a faster check in time. Children 18 months and under get in for free; therefore, they are not counted as part of your guest count. Anyone over the age of 19 months will be counted as part of your guest count and are charged $12 per person.
What happens if I end up with more guests?
Staff will keep a count of all our guests and if you end up with more than what your party package allows, then we will charge you for any additional guests at $12 per person.
Where do I park?
Parking is available on Paseo Adelanto, Los Rios Park, the parking lot at the end of Paseo Adelanto or the Parking Structure(located off Verdugo).
Where do my guests/caterer park?
Guests/caterers will need to find parking on Paseo Adelanto, Los Rios Park, the parking lot at the end of Paseo Adelanto or the Parking Structure(located off Verdugo). Please let your caterers know they will need to bring there own cart to bring supplies into the party area.
Can an employee help unload and/or cart items to and from my party area?
Ranch Hands will NOT be available to help carry/transport any items to your party area. You will be responsible for loading/unloading your own items to and from the party area. It can be a long walk to your party area, so we recommend bringing your own wagon. You may NOT “borrow” wagons or the gator to help transport your items. Gator transportation will NOT be made available.
Will there be a host or staff member in the party area during my party?
We do not provide any host nor will our staff be present in the party area during your party. Staff will help you with check in and will be available to answer any questions and may come and go throughout the remainder of your event. If you have an emergency, please report it at the front desk.
What if I have questions during my event?
Please stop by the front desk if you have any questions during your event.
Can I bring in my own food?
You may bring in any food to your party area. Caterers are allowed with provided proof of liability insurance. Proof of liability insurance will have to be provided one week prior to your party, or your caterer will not be allowed in. You may also have food delivered, but you will have to receive the food at the front desk as we are not able to take delivery for you. Please make sure you and all your guests keep all food and drink inside your party area. Guests that bring food/drinks inside the animal enclosures will be asked to throw away any food/drinks.
Can I have a food truck?
We are unable to host food trucks on site as there is not enough room to have them on site.
Do you allow alcoholic beverages?
There is NO alcoholic beverages or smoking/vaping on the grounds allowed. Parties found with alcohol will result in a immediate shut down of the party and will result in the loss of their party rental fee plus any applicable charges.
May we bring in decorations?
Yes, you may bring in party decorations. However, we DO NOT allow any Confetti, glitter, pinatas, silly string, poppers, metallic balloons, water guns, water balloons, whistles, kazoos, bounce houses, jumpers, animals, inflatables, play-doh, goop/slime, live or amplified music. Please call if you have any questions about decorations.
Why do you no longer allow pinatas?
Due to previous property damage and growing environmental and animal safety concerns we are choosing to no longer have pinatas on property.
Are we allowed to bring in easy-ups/canopies?
No, since both party areas are fully covered there is no need to bring any easy ups or canopies.
How many tables are in each party area?
Cactus Flats: has 4 picnic tables that are 10 ft x 2 ft 6½ in and 2 wooden banquet tables that are 6 ft x 2 ft 3 in each.
Pony Pavilion: has 4 picnic tables that are 10 ft x 2 ft 6½ in and 1 bar top area that is 18 ft x 2ft.
Are there any electrical outlets?
Yes, there is an electrical outlet in Cactus Flats and Pony Pavilion. Please bring your own extension cords as we do not provide any.